為什麼在MacOS底下,設定加密的APP,會無法偵測T7 I T7 Touch呢?

2020-03-16

由於在Mac作業系統下需借助“三星移動式 SSD”驅動程式才能實現安全功能。如果未安裝驅動程式,則無法正常被偵測,請按照軟體安裝的順序完成安裝後,移除 T7 Touch 再重新連接,以確認安裝成功。

 

由於Mac 作業系統:“三星移動式 SSD”驅動程式和一些3rd party廠商驅動程式(包括 SATSMARTDriver) 不相容。

 

如果您希望使用 SATSMARTDriver,請按照以下說明移除三星可擕式 SSD 驅動程式並安裝 SATSMARTDriver。

 

* 如果同時安裝了三星可擕式 SSD 驅動程式和 SATSMARTDriver,並且檢測到衝突,可按照以下說明 操作:

 

如何移除三星移動式SSD 驅動程式並安裝 SATSMARTDriver

"sudo kextunload /Library/Extensions/SamsungPortableSSDDriver.kext"

"sudo kextload /Library/Extensions/SATSMARTDriver.kext"

如何移除 SATSMARTDriver 並安裝三星可擕式 SSD 驅動程式

"sudo kextunload /System/Library/Extensions/SATSMARTDriver.kext"

"sudo kextload /Library/Extensions/SamsungPortableSSDDriver.kext"



Samsung T7 Touch User Manual


Background






macOS security policies are continuously updated, so some users may encounter software that is not distributed by Apple incompatible with macOS. Portable SSD Software included in Samsung Portable SSDs may run into such incompatibility issue.



[Examples]



A "System Extension Blocked" message appears when installing Samsung Portable SSD Software.

 
System Extension Blocked Alert Image on the Mac OS

Example of error message



“No Samsung Portable SSD is connected.” message appears even though the Samsung Portable SSD Software has been installed on the device running macOS

 
Warning alert pop-up image to alert Samsung Portable SSD is disconnected from Mac OS

Example of error message

 

Troubleshooting Guide






The issues vary depending on the macOS version. If you encounter a problem when running the Samsung Portable SSD software on macOS, please follow the steps below:





1. Check which version of macOS your system is running and whether you have the latest version1 of the Portable SSD Software (version 1.6.6 or higher).



The latest version of the Portable SSD Software can be found at http://www.samsung.com/semiconductor/minisite/ssd/download/tools/.

Please note that the software for the T7 Touch and T7 is different from the software for previous generations of portable SSD (T5, X5, and lower).



1 Please refer to the following link for more details on how to find out your macOS version - https://support.apple.com/en-us/HT201260





2. Change software settings in your system running macOS in order to use the software.



Open "Security & Privacy" in the "System Preferences" menu.



Click the "Allow" button next to the message, “System software from developer "Samsung Electronics" was blocked from loading”.

 
Image adjusting the security and the privacy settings, when Samsung Portable SSD is disconnected from the Mac OS.

Security & Privacy settings



Re-connect your Portable SSD to the device running macOS system and execute the Samsung Portable SSD Software.





3. If the problem continues, delete and re-install the Samsung Portable SSD Software.





4. If the problem does not get resolved even after following the troubleshooting guidelines, please contact an authorized Samsung service center.